Privacy policy

We process personal data of (potential) customers and may in this context be regarded as a data controller within the meaning of the General Data Protection Regulation. We attach great importance to the proper handling of personal data and are aware of the applicable privacy legislation. This privacy statement explains how your personal data is handled.

Our contact details are:
Mobilae
Lageweg 51
+31 714097171
[email protected]

Contact details of the Data Protection Officer
Jan van Duijn         [email protected]

Which personal data will be processed?
We process the following categories of personal data about you: your first and last name, address and other contact details, date of birth, gender and other personal data that you actively provide by, for example, creating a profile on our website. We also process your IP address, your location information, your information about your activities on our website and your surfing behaviour across different websites (for example, because this company is part of an advertising network).


For what purposes and on what basis is your data being processed?
We process personal data about you:

We will process your personal data if we are legally obliged to do so, when the processing is necessary for the execution of the agreement entered into with you for the delivery of our products and/or services. It is also possible that we may process your personal data for the purpose of safeguarding a legitimate interest. A legitimate interest is generally of a legal (e.g. to defend against legal claims), financial or business (e.g. administrative purposes) nature. For example, we have a legitimate interest in advertising our other services and products to you as our customer. Finally, we process some personal data because you have given your consent. You have the right to withdraw your consent at any time. This revocation does not preclude the lawfulness of the processing based on the consent prior to the revocation.


Sharing personal data with third parties
We only sell / share your personal data to / with third parties if this is necessary for the execution of the agreement concluded with you or if this is necessary to comply with a legal obligation. We conclude a processing agreement with companies that process your personal data on our behalf. This guarantees the same level of security and confidentiality. We do not transfer your personal data to any third country or international organisation.


Security and retention period
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or email us at [email protected]

Your personal data will not be kept longer than necessary to achieve the purposes for which your data is being processed. Exceptions to this are data that we need to keep longer because we are obliged to do so by law or regulation. Our retention period(s) depend on the purposes of the processing.

Within the framework of the agreements entered into by you in order to be able to provide our services and products to you and/or to give you advice on our services and products, we are obliged to keep your data for a minimum of seven years. Your data will be deleted for this purpose after this period.

If you have subscribed to the newsletter and in this way are informed by us of the latest news and our offers, we will process your personal data for our marketing purposes. If you have indicated that you no longer wish to receive the newsletter, we will process your data for this purpose until at the latest twelve months after receipt of your unsubscription.

If you have had contact with our advisers by telephone and have indicated that you no longer wish to be contacted, this will be implemented in our system. Of course, we will then no longer contact you. Your details will no longer be processed for this purpose after twelve months. Unless specifically indicated, you will not be unsubscribed from the newsletter.

If you have had a consultation at your home and you indicate that you no longer wish to be contacted, this will be implemented in our system. Of course we will then no longer contact you. Your details will no longer be processed for this purpose after eighteen months. Unless specifically indicated, you will not be unsubscribed from the newsletter.


Access, correction and deletion
You have the right to view, correct or delete your personal data. In addition, you have the right to restrict the processing of your personal data, the right to object to the processing of your personal data and the right to data transfer. To ensure that one of the aforementioned requests has been made by you, we ask you to enclose a copy of your identity document to your request, where your photo and social security number have been blacked out. The latter is to protect your own privacy. We will respond to your request as soon as possible, but within one month. Please note that you have the possibility to file a complaint with the Personal Data Authority.


Minors
We do not intend to collect information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at [email protected] and we will delete that information.


Mapping website visits
We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. On the one hand we use cookies with a purely technical functionality. These ensure that the website works properly, for example, that it can remember your preferences and help us make the website work properly. They also enable us to optimise our website. In addition, we place cookies that keep track of your surfing behaviour so that we can offer customised content and advertisements. On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings. Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies.


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